Important Information 

Due to COVID-19, we are unable to offer face to face consultations for the foreseeable future.

Therefore, we have moved ALL SESSIONS to Video or Phone. You have the option of Video or Phone consultations. Please advise Reception at the time of booking your appointment which one you prefer.


Rubicon Psychology will ONLY be contactable by phone or email. We will be able to attend to your call or email weekdays – Monday to Friday between 9.00am and 6.00pm.  Closed on Public Holidays.

Video session:

For new clients, information regarding your video session and confirmation of your first appointment will be sent to you via email at the time of booking. You will receive your telehealth video login details the day before your appointment.


Telephone session:

For new clients, information regarding your phone session and confirmation of your first appointment will be sent to you via email at the time of booking. You will also receive a text message reminder the day before your appointment. Dr. Bilsborrow will call you at the time of your appointment.



Appointments last 50 minutes. If you are unable to keep an appointment, please call or email to reschedule or cancel at least 24 hours prior. Appointments are in high demand and your early cancellation will give another person the possibility to have access to an appointment.


Information you will need to provide prior to your first appointment:

Ø Your Medicare Card details

Ø Email address 


Ø If you have been referred by your GP and you have a current Mental Health Plan you will be bulk billed. 

Ø If self-referred with NO current mental health care plan from your GP the fee is $193/session. If you have Private Health Insurance, you may be eligible for a rebate. Payment is required for your consultation on the day, and can be paid over the phone. We do not accept cheques. Please note that a $15 late payment charge will be applied if the fee is not paid on the day.

Ø Work cover / MAIB / DVA sessions are billed directly to the relevant service upon presentation of your referral letter from your GP authorising therapy sessions. Otherwise full fee applies at time of appointment.

Ø A charge of $70 applies if you fail to attend the appointment.


IMPORTANT: Have you seen another Psychologist?

You are eligible to up to ten (10) sessions in a calendar year.  If you have had 10 sessions in this calendar year (from 1st January 2020), you will NOT be eligible for further bulk billing consultations.

If you are unsure if you have reached your limit, you can check by:

Ø Calling Medicare Australia on 132 150

Ø Calling your previous Psychologist

For further information regarding the COVID-19 virus, click the following link:

What you need to know about corona virus (COVID-19)